Client Story Video for SMP Australia

Client Story: Highlighting Confidence Through Scalp Micropigmentation Adelaide - Testimonial Video Production

Overview

SMP Australia is a national leader in scalp micropigmentation with clinics around the country, including Adelaide. They provide non-surgical hair loss solutions for men and women experiencing thinning hair, baldness or scalp scarring.

We were engaged to produce a client testimonial video that captured the real experience of a recent SMP Australia client. The goal was to create a genuine and relatable piece of content that highlights the emotional and physical impact of the treatment.

The Approach

The video was filmed on location at the SMP Australia Adelaide clinic. We interviewed the client in a calm and natural setting, allowing them to speak freely about their journey with hair loss and how the treatment had affected their confidence and lifestyle. Their story was supported with detailed b-roll of the procedure and clinic environment.

We used a two-camera setup for interviews and treatment coverage to ensure a clear and professional result. This approach gave us a variety of angles and helped the edit feel dynamic and engaging. Pre-production planning was essential in shaping the questions and timing the shoot to fit around the clinic’s schedule.

The Challenge

Filming a deeply personal story required a respectful and thoughtful approach. Our goal was to make the client feel completely at ease while still capturing a story that would connect with future clients. By building rapport early and allowing plenty of time for the interview, we were able to create a relaxed atmosphere that translated on camera.

Outcome

The final testimonial video is authentic, polished and on-brand. It showcases the real value of SMP Australia’s service while also acting as a powerful piece of social proof. The video is now used across their marketing channels to help build trust and encourage new clients to explore their services.

If your business offers a personal service and you want to build trust with future customers, a testimonial video is one of the most effective ways to do it. We produce testimonial videos across Adelaide and South Australia, tailored to your brand and audience.